![]() ![]() Marketing Automation (In-App Messaging): Display In-App/website popup messages to your Formilla contacts using multiple different display types on your website (popups, corner widgets, website bars). Marketing automation features are a paid feature and come with our Growth package. Use the „Professional“ template when sending a company announcement, blog update, or similar, which includes your company logo, social links, and company address. Use the „Personal“ template so it looks like you’re contacting your customer directly, and not via a mass email marketing campaign. Marketing Automation (Email Messaging): Keep customers coming back to your website with Formilla automatic email messaging. Smart Messages: Target visitors like never before! With Smart Messages, you can automatically display custom messages to your website visitors in many different scenarios (Premium packages). Require Email Address: Before visitors start a live chat, you can require them to supply their email address and include them in future marketing opportunities. Language Support (International): All of our packages allow you to customize your live chat widget in any language, including Spanish, French, German, Dutch, Portuguese, Chinese, Hindi, Italian, and much more! Mobile Apps for iPhone, iPad, and Android Devices: Live chat via your mobile device or tablet by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla Live Chat account to chat with customers from anywhere! This feature currently works with Chrome, Firefox, and Safari. Check out our Helper Chat Bot tutorial to learn more.ĭesktop Notifications: Make sure you don’t miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. Chat Bots: Formilla Chat bots allow customers to dramatically reduce support time by setting up a Helper Bot that automatically responds to common visitor questions at any time - day or night - using the power of Artificial Intelligence (paid feature add-on). Formilla Live Chat visitor monitoring is a paid feature and comes with our Professional package or higher.Ī.I. View visitor login email, where your visitor is located, their recently viewed web pages, what operating system (Windows, Mac, iOS, Android, etc.) or internet browser they are using, where the traffic came from (Google, Facebook, other linking sites, etc.), whether they are a new or returning visitor, and more. Real-time Visitor Monitoring: Formilla’s real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. Use proactive chat or request chat functionality to ensure customers purchase before they leave your website. ![]() Know what products visitors have added to their shopping cart, the quantity of each item, sub-total, and grand total. If you’re using one of our premium packages, you can also view your most active visitors‘ shopping cart contents using the visitor monitoring feature from the live chat dashboard. ![]() Shopping Cart Details: When using WooCommerce (WordPress ecommerce plugin), Formilla will automatically display a visitor’s shopping cart contents in real time during a chat. The live chat widget will appear on your site upon installation/activation of this plugin and you can customize your chat in your cloud account. Installs Instantly: You’ll be up and running within minutes once you install the plugin to your WooCommerce or WordPress site and sign-up for a Formilla account. Provide online chat support to your visitors and view them navigate your website or store from page to page, along with the ability to view the contents of their shopping cart. ![]() Install Formilla’s Customer Support Software for WooCommerce and get started with FREE live chat (Premium Upgrades available). ![]()
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